CampusConnect Nashville 2025

Join us for a Welcome address by Jackie Strohbehn, President of Nelnet Campus Commerce.

Be the first to audience to hear about and SEE in action our new communications platform, Notify!

Make the most of your time by connecting quickly and meaningfully with other higher ed professionals that know just what you're dealing with!

Enjoy a delicious lunch (provided). Enjoy Solutions Showcases from our sponsors GradGuard, Convera and CIBC.

Are you frequently asked to take on more work with an ever-decreasing number of full-time employees? In this session, I'd like you to learn how Rutgers University's Student Accounts Department successfully managed a 50% reduction in staff  while serving over 70,000 students and maintaining outstanding student service. Anthea will discuss her strategies for achieving high student satisfaction through data analysis, process automation, and departmental restructuring. As a result, the department is providing over 90% of virtual services, and achieving high customer satisfaction rates. Attendees will receive a guide to implement similar strategies within their teams.

(Facilitated by Jill Rong, Product Manager at Nelnet Campus Commerce) In this interactive session, you will have the opportunity to explore our new, live communications product for the very first time. Admins will log in, navigate the platform, and build their own communications from scratch. This hands-on experience is designed to provide you with a deep understanding of the product's features and capabilities. Additionally, we’'ll be soliciting your valuable feedback on the population and communication builder tools to help us refine the product further. Join us to gain practical experience and help shape the future of this exciting new tool!

(Presented by Nelnet Campus Commerce Staff) In this workshop, we'll dive into the challenges surrounding non-student payments and explore various solutions. We'll walk through different products, including Checkout, Payment Forms, and Commerce Manager, to help you identify the right fit for your non-student payment needs. This session will be hands-on, allowing you to explore the solutions and ask questions as we work through the best ways to address your specific requirements.

Make the 1098-T process easier for staff and students! See how you can save time and improve the student experience with Tab’s 1098-T platform and Nelnet integration.

Presented by Miami University, this session provides an in-depth look at Storefront, a centralized platform that empowers departments and student organizations across campus. With seamless integration into your ERP system, Storefront simplifies reconciliation and offers a cashless payment option, reducing the risks associated with physical deposits. Discover how Storefront can be customized to manage a variety of transactions, including annual conference registrations, student organizational dues, fundraising sales, and course material purchases. Learn how Miami University has leveraged Storefront to streamline processes, improve efficiency, and enhance the financial experience for the entire campus community.

(Presented by Nelnet Campus Commerce Staff) Join us for a focused session designed for school administrators using Nelnet's Payment Plan product. Learn how to configure and manage payment plans efficiently, explore key features, and discover opportunities to streamline processes. Share feedback, discuss challenges, and collaborate with peers to uncover best practices for optimizing your payment plan system.

(Presented by Nelnet Campus Commerce Staff) In this hands-on session, admins will gain direct experience with the Sponsor Billing & Payments system, exploring both the sponsor and school perspectives. You'll learn how to streamline the sponsor billing process and reduce the effort and time needed to manage it. Additionally, we'll focus on strategies to increase payment efficiency, ultimately reducing sponsor receivables and improving cash flow. This session is designed to provide you with practical skills that will help optimize your billing and payment workflows.

Securing data across campus is top priority for colleges and universities. While institutions realize the importance of PCI-validated point-to-point encryption (P2PE) for the protection of payment and data security, managing a P2PE solution can bring operational and compliance-related issues for institutions, especially around chain of custody, device management, and PCI P2PE attestation. In today’s coffee break presentation, we’ll review Bluefin’s online portal, P2PE Manager®, and how our solution provides Nelnet clients the ability to simplify P2PE compliance and device management, with features that: Track every device from injection to installation, Manage users, locations, and custodians with ease, View real-time device and transactional activity, and Report with built-in tools for chain of custody and attestations.

Discover how our institution has improved billing accuracy and expanded payment options for both current and former students. By refining our billing processes, we've ensured that bills are as accurate as possible, right up to disbursement day for financial aid. This has led to an increase in payment plan enrollments and transactions, while minimizing under and over payments. Additionally, our extended, interest-free payment plan has provided former students with flexible repayment options, reducing the need for third-party collections and minimizing financial losses for the institution.

(Presented by Nelnet Campus Commerce Staff) In this hands-on session, admins will go through the new training process and implement their own solutions in a test environment. You'll get to see how the solution can help streamline the process of selling products, offering centralized control while allowing for distributed management. This practical experience will give you a deeper understanding of how to efficiently manage product sales in a way that suits your school's needs.

(Presented by Sponsor GradGuard) GradGuard programs support financial wellness to support both the student and institution. Help address institutional uncertainty and bring confidence to the evolving needs of students.

Join us for a live demonstration of NDSU’s streamlined reconciliation process for aligning Storefront reports, General Ledger, and Bank transactions. This session will showcase an efficient, monthly workflow for bursars and accountants, highlighting tools and best practices to ensure accurate and timely reconciliations. Gain practical insights to simplify your reconciliation process and improve financial accuracy.

(Presented by Nelnet Campus Commerce Staff) In this hands-on session, admins will go through the new training process and implement their own solutions in a test environment. You'll get to see how the solution can help streamline the process of selling products, offering centralized control while allowing for distributed management. This practical experience will give you a deeper understanding of how to efficiently manage product sales in a way that suits your school's needs.

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